Director of Product Management - Payment Processing

Job Description

• Drive the processing team towards clear and measurable outcomes • Lead strategy definition and prioritization for payment acceptance, and oversee annual and quarterly planning to ensure your strategy has stakeholder consensus and is iteratively delivered • Deeply understand the needs of our global customers, their merchants and end-users, internal teams, competitors, and the market • Provide cross-functional teams context, empathy, and rationale behind customer needs. From “customer wants a feature” to “they want to solve a problem that helps with ...” • Build a customer feedback loop (qualitative, quantitative, experiments, A/B testing, partner advisory board, etc) • Establish and inspect quarterly OKR’s for your team to measure efficacy of growth initiatives • Attract, build, manage, and develop a talented, diverse and inclusive team of product managers • Speak at conferences, company firesides, sales and customer workshops to promote products • Manage vendors within your product line from contract negotiation and renewals, through delivery, escalation, and relationship management. These partners include card schemes, processors, device manufacturers, and distributors • Partner closely with engineering around design and architecture decisions, capacity planning, prioritization, product and delivery decisions • Partner closely with product marketing to bring new products to market (GTM) • Partner closely with the sales and finance team on shared revenue objectives, inventory forecasting, and maintaining a product P&L for your product lines • Contribute to building and scaling the Product team and discipline across the organization by sharing market insights, providing thought leadership, leading job shadowing and mentoring sessions, and identifying opportunities for additional growth and training for the product team

Qualifications

• Experience leading and scaling geographically distributed teams in a fast-paced, high-performance business unit • 8+ years of payments industry work experience, with specific experience working with transaction processing, point of sale devices and/or card schemes • 8+ years in Product Management with a minimum of 3 years in a people management role • Player/Coach able to think strategically and willing to get into the details when needed • An inspirational leader with experience upleveling teams through professional development • Deep experience working directly with customers, defining personas, jobs to be done and creating customer feedback loops • Proven track record of applying creative thinking and analysis to tackle business needs in ambiguous environments • Exceptional execution skills with a bias towards action, rapidly anticipating and adapting to shifting priorities

Benefits

• Annual salary of $150,000 - $210,000 • A remote first culture! • Flex PTO • Health, Dental, and Vision Insurance • 13 Paid Holidays • Company volunteer days