Senior Solutions Architect

Job Description

• Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives • Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects • Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements • Proactively manage risk areas in the solution and contribute to seeing issues through to completion • Build trusted relationships with c-level executives and technical decision makers and manage customer expectations throughout the sales cycle and delivery • Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client • Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery. • Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry

Qualifications

• 6+ years of relevant consulting or professional services experience designing technical solutions • 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects • 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls • Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements • Strong knowledge & experience with ReST APIs, JS, and implementing middleware • Strong organizational skills • Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively • Able to take ownership of complex technical problems and drive them to resolution • Ability to understand customer requirements and translate them into technical design • Strong people skills to lead collaboration across functions and organizations • Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions • Experience working in direct client engagements and in project/cost estimation techniques • Superior analytical, problem solving and critical thinking abilities • Degree or equivalent relevant experience based on the core responsibilities of the role

Benefits

• Market competitive pay. • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. • 401(k) retirement plan with company matching. • Hybrid workplace with fully remote flexibility for many roles. • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses. • A variety of mental and wellness programs to support employees. • Generous paid parental leave and family planning stipend. • Company provided life and disability coverages. • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday. • Learning & development and recognition programs. • "Gives Back" Program where employees can nominate a fundraiser every week for a donation from the company. • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization. • Employee resource groups. • Your work has a real purpose and will help change lives on a global scale. • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!