Veterinary Customer Service Representative - Pasadena

Job Description

• Facilitating member appointments • Working closely with technology • Acting as a liaison between our in clinic team, and our clients • Ensuring clinic cleanliness • Staying active, to include moving and lifting packages of varying weight • Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events • Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners • Identifying local marketing opportunities to drive regional membership growth • Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Qualifications

• Exceptional verbal and written communication skills • Passion for customer service • Strong work ethic with an emphasis on organization • Adaptability and open-mindedness • Team player mentality and a friendly disposition • Ability to anticipate the needs of veterinarians and paraprofessionals • Willingness to grow and adapt • Inclination to embrace change and work together to build an optimal solution for all

Benefits

• Excellent medical, vision, & dental coverage with various options to choose from • 401k savings plan with a company match • Flexible time off & paid parental leave • Free membership to Modern Animal for your pets and discounts on extra services • Continuing education allowance • Uniform allowance • Free membership to One Medical for primary care • Access to behavioral and mental health services through Ginger • A collaborative team who has your back and will welcome you as part of our pack